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Technical Support

Tailored for your specific needs

Help Desk and Technical Support Services

Our always available technical support team is dedicated to providing customers with courteous, prompt, and professional service. We provide over the phone support and remote assistance using secure industry leading remote control screen sharing software.

We are available to be contacted in a variety of ways:
• through email at support@net2net-it.com
• by phone at our local, toll free, or European numbers
• through our in-house purpose built Client Portal which will guide you through the service request

On-Demand or Recurring Onsite Technical Support

Need help with scheduled deployments, upgrades, new facility implementations, or resolving issues with existing infrastructure? Onsite support whether ad-hoc or scheduled recurring visits is available to our clients. We are just a call away with resources to help.

Managed Services

As companies mature and implement more robust and complex systems, part-time jack-of-all-trades support won’t suffice. Put your IT services in the hands of a dedicated technology focused team and a fraction of the cost of a single employee. Net2Net provides not only experience in a variety of technical disciplines such as network, server, and workstation support, but also development, co-location services, monitoring and alerting, offsite managed backup and many more.

Microsoft 365 (formerly called Office 365) is a cloud based service that is hosted by Microsoft. Utilizing Office 365 companies can alleviate the high cost of maintaining servers, specialized IT staff, and other infrastructure support costs, all while reaping the benefits of scalability, cost predictability, service reliability, benefits typically reserved for large enterprise.

Consulting

No matter how big or how small your business is, let Net2Net assist you with getting the most out of Microsoft 365. Our years of experience and expertise will allow your business to leverage the most out of Office 365.

Migrating

Migrating to Microsoft 365 can be a daunting task, but not for Net2Net’s Microsoft 365 experts. Simplify your Microsoft 365 migration by leveraging our experience and knowhow. Net2Net utilizes tools and applications that will make your transition of Microsoft 365 seamless and minimize your downtime.

Support

Let our team help your business by supporting all aspects of Microsoft 365. Whether you need help managing e-mail, scheduling installations and deployments of Office, or simply assisting with managing of licenses and user accounts, our team of experts are here to help.

How can Microsoft 365 benefit your business?

Desktop versions of Office 2016 applications: Outlook, Word, Excel, PowerPoint, OneNote (plus Access and Publisher for PC only)

A staple in every business big or small! No need to pay for version upgrades, updates are included. Always have the latest version of Office!

On the go and need to finish that last minute report, Office 365 is here to help! Open any browser from anywhere and start working on that Excel document within seconds!

No need to juggle licenses between devices or spend money on licensing your home and office workstation.

One Office 365 license will cover 5 phones, 5 tablets, and 5 PC or Mac per user.

MS Exchange Email hosting with 50 GB mailbox. Wow! A massive one terabyte of file storage and sharing for OneDrive for Business storage.

Communicate using instant messaging, voice calls, and video calls, and let people know your availability with your online status. Host online meetings with audio and video using one click screen sharing and HD video conferencing.

And that is just the start….

SharePoint empowers teamwork with dynamic and productive team sites for every project team, department, and division. Share files, data, news, and resources. Customize your site to streamline your team’s work. Collaborate effortlessly and securely with team members inside and outside your organization, across PCs, Macs, and mobile devices.

Build cohesion and inform your employees throughout your intranet. Drive organizational efficiency by sharing common resources and applications on portals. Tell your story with beautiful communication sites, and stay in the know with personalized news in SharePoint home and mobile apps.

Device lost or stolen? Lock down and restrict access or completely wipe out the device. Need to deploy Applications? Install or deploy corporate applications from the self-service Company Portal. Choice of Device? With Intune you can provide employees with the ability to register, enroll, and manage their devices.

What some of our customers have to say about us

"The Road Less Traveled has had a phenomenal experience working with Net2Net in the years since we partnered with them for IT solutions. They are incredibly responsive and work tirelessly until the job is done (even on a tight timeline!). Not only that, but they follow up after the completion of a project to ensure that everything is working to our satisfaction. They are proactive in keeping us informed of any changes that may impact us and they are quick to offer creative solutions that allo...w us to better serve our customers. We are so grateful to the N2N support team."

The Road Less Traveled

The Road Less Traveled

Chicago, United States

“I’m very satisfied with the services Net2Net has provided. We have had very little IT/server down time and excellent response time on any issues we’ve encountered with our own computers, since we’ve been at this location. This is almost entirely attributed to the systems you’ve put in place and continue to service.”
Forests Ontario

Forests Ontario

Toronto, Canada

"Net2Net has provided key IT solutions to enhance the vision of Way To Go Tours. Net2Net’s understanding of our business model, creative solutions and providing the technical skills has enhanced Way to Go Tours’ edge in the travel marketplace."
Way to Go Tours Inc.

Way to Go Tours Inc.

Raleigh, United States

“Net2Net IT Solutions was able to help my growing business with our technical needs. From hosting my e-mail system to supporting my local PC’s both remotely and onsite, Net2Net IT Solutions has proven that they are committed to helping my business succeed and grow. The technical support at Net2Net is second to none, and they have proven time and time again why I made the right choice in switching to Net2Net.”
RDH Contracting

RDH Contracting

Mississauga, Canada

We have been a new customer of your company now for about a month and I just wanted you to know how great everything is going for our travel agency. Everyone at your company and especially Claudio made the transition so smooth and he was always there to work out the little ripples along the way.
Adventure Travel

Adventure Travel

Red Bank, United States

“Net2Net has been my best experience ever with an IT service provider. They have been super responsive to our needs – whether it was day-to-day, mission-critical, or simply trouble-shooting something we had never experienced before (and had no clue how to fix). I know when I call them that they will ask the right questions to understand my problem, react quickly to get the right technical expertise on it, and ensure that I am satisfied with the outcome – they communicate especially well. I co...nsider them a key part of my operations and I sleep better at night knowing they are looking out for my needs – the ones I know about and the ones I don’t. I highly recommend Net2Net as your total IT service provider – we would not still be here without them.”

Wallbank PJ Manufacturing Co. Ltd.

Wallbank PJ Manufacturing Co. Ltd.

Plattsville, Canada

Let's Chat

Whether you have a question about Technical Support, Application Development or any of our services, our team is ready to help.

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